NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN KỸ THƯƠNG VIỆT NAM

1. Support onboarding, system operation and sales transaction processing

- Coordinate with the training to organize regular onboarding sessions for new agencies/ sales

- Provide product documentation, sales processes, internal policies to new agencies/ sales

- Create and manage access accounts for agencies/sales on business systems

- Provide instructions on how to use systems related to submitting contract documents, looking up processing status

- Answer questions, support issues arising during the sales process and document processing

2. Manage internal documents and support the organization of business support activities and sales recognition

- Timely update of forms, product documents, sales processes to the distribution team

- Support internal communication of new policies, changes in business operations related to sales activities

- Coordinate with functional departments (Underwriting, Policy Service, IT...) to ensure accurate information

- Support the organization of business seminars, customer days according to the distribution department's plan

- Participate in implementing events to honor best sales (implement invitations, award lists, logistics...)

- Record feedback from agents and propose improvements to improve the effectiveness of support activities

3. Internal coordination & basic business improvement

- Coordinate with Finance, IT, Business departments to handle single-line requests.

- Record problems from sales team and propose small process improvements at team level.

- Support testing and testing of new systems when assigned.

- Carry out operational tasks such as preparing reward lists, handling logistics, and supporting recognition events or sales incentive programs for the distribution force.