Công ty Trách Nhiệm Hữu Hạn Một Thành Viên Thương Mại Thời Trang Tổng Hợp

Key account management & Commercial planning

·         Build and maintain strong relationships with marketplace accounts.

·         Monitor account performance and implement strategies to meet or exceed sales targets and optimize ROI.

·         Analyse market trends, consumer behaviour, and competitive landscape to identify growth opportunities.

·         Forecast sales and inventory levels to optimize product availability and minimize stockouts.

Platform management

·         Oversee the management and optimization of ecommerce platforms, including the company website and social commerce.

·         Ensure that product listings, pricing, and promotions are accurately and effectively presented across all online channels.

·         Collaborate with external partners to enhance website functionality, user experience, and performance.

Digital Marketing

·         Work with digital marketing to develop and execute digital marketing campaigns to drive traffic, engagement, and conversion on ecommerce platforms, website and social commerce.

·         Analyse campaign performance and optimize strategies based on data-driven insights to maximize ROI.

Merchandising and Product optimize

·         Monitor product availability, inventory levels, and pricing competitiveness to drive sales and profitability.

·         Optimize performance by product based on historical data.

Customer Experience and Engagement:

·         Implement strategies to increase customer engagement, retention, and loyalty through personalized messaging, rewards programs, and customer service excellence.

Analytics and Reporting:

·         Track and analyse key performance metrics related to ecommerce sales, traffic, conversion rates, and customer behaviour.

·         Generate regular reports and insights to evaluate performance, identify trends, and inform decision-making.

·         Utilize data-driven insights to drive continuous improvement and optimization of ecommerce initiatives.

Order Processing & Stock Management

·         Manage & process online orders on time and in line with company SOP

·         Regularly track and report inventory to warehouse team to ensure sufficient quantity of goods for Ecommerce is met

·         Monitor customer feedback and satisfaction metrics to identify areas for improvement and drive continuous enhancement of the online shopping experience.