Hết hạn nộp đơn
Mô tả công việc
- Provide exceptional support to customers through company's channels including Helpdesk system, Live chat and Skype (all customers of BSS are foreigners).
- Solve problems of errors, refund, warranty and guarantee customer satisfaction.
- Coordinate with relevant departments to solve technical requirements of customers.
- Consult and offer solutions matching customers’ needs.
- Proactively identifying opportunities for the company to provide additional value to customers during interactions, and escalating relevant opportunities to development team
- Consistently improving own knowledge and understanding of the product and platforms
- Passing on customer feedback to team members and escalating issues to relevant departments
- Documenting all customer interactions in our database
Yêu cầu ứng viên
- 1-2 year experiencein any field , graduates in economics or marketing are preferable.
- Passionate about customer service and willing to go the extra mile to ensure a high level of customer satisfaction
- Fluent in English, with exceptional written and verbal communication skills
- Comfortable handling multiple live chats at a time and efficient under pressure
- Good at critical thinking
- Ability to manage own workload and accurately perform tasks in a timely manner with a high level of attention to detail
- Passionate about technology with proven technical aptitude; experience at a technology company
- Responsible, straight forward, confident and honest.
Quyền lợi được hưởng
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
GIỚI THIỆU CÔNG TY
BSS Group was established in 2012 as one of pioneer providers of Magento Extensions and Web Development services in Vietnam. We satisfy customers' needs by top-class extensions, extensive expertise in ECommerce Development and administration support service.
Our mission is not only to be the innovative in our extension products and website development projects but also extremely supportive in customer service. We commit to provide the most effective support to help organizations of any size to achieve sustainable improvement of their processes.
For more information, please visit our website: http://bssgroup.vn
Trụ sở công ty: Tầng 18 tòa nhà Viwaseen, số 48 Tố Hữu, Nam Từ Liêm, Hà NộiWebsite: http://bssgroup.vn
Hotline: 0984 234 396 (Ms. Linh)
Tổng đài: (024) 7107 9799