Chọn tìm kiếm nâng cao

Coach (Trợ Giảng/ Service - Full Time)

Wall Street English NTD đã xác thực
21 Lê Quý Đôn, Phường 6, Quận 3, TP.HCMLầu 3, Pico Plaza , 20 Cộng Hòa, Phường 12, Quận Tân Bình, TP.HCMLầu 6, Hùng Vương Plaza, 126 Hùng Vương, Phường 4, Quận 5, TP.HCMLầu 3, SC VivoCity, 1058 Đại Lộ Nguyễn Văn Linh, Tân Phong, Quận 7, TP.HCM
Hạn nộp hồ sơ: 05/06/2021

Hết hạn nộp đơn

Mô tả công việc

Key Purpose of the Job:

The Coach at Wall Street English inspires students to achieve their dreams. Through being a brand ambassador, delivering excellent academic support and customer experience, the Coach keeps students highly engaged with WSE and ensures they reach their language learning goals. They collaborate closely with the Educational Consultant to support students to both refer their friends and continue their studies by renewing their contract.

Key Areas of Responsibility:

1.Academic Support

  • Be responsible for the learning success of your cohort of students, provide coaching and feedback to ensure they reach their language learning goals by following the Wall Street English Method
  • Work closely with your students to understand their goals, needs and weaknesses in language learning and support as necessary
  • Plan and ensure your students follow their optimal study rhythm in accordance with the Wall Street English Method by collaborating with Service Officers to book classes when needed
  • Meet your students at pre-defined touchpoints according to the CFP throughout their WSE journey to coach, motivate and show them their progress so they never give up on their studies and goals. Thereafter enter all relevant information into the CRM system
  • Teach a variety of classes, workshops and clubs to help students improve their English and help maintain a vibrant center atmosphere
  • Coach and provide feedback to students during their Multimedia Study in the Speaking Centre
  • Collaborate with Teachers to follow up on your students’ class feedback and ensure that your students’ weaknesses are being improved
  • Keep educational integrity at the center of your students’ journey at Wall Street English
  • Follow your students’ progress KPIs closely, identify early warning signals of possible study issues and proactively execute strategies to improve your students’ learning progress

2. Student Engagement

  • Develop and maintain a close relationship and high level of trust with your students from the beginning of their contract and until their graduation
  • Ensure your students are happy with their classes, learning progress and learning environment by soliciting and acting on feedback
  • Keep your students engaged and progressing with Wall Street English by helping them remove their limiting beliefs and by overcoming objections and complaints as necessary
  • Identify and communicate to the Head of Teaching the types of classes that are relevant to your students’ interests and needs and be the voice of the student to ensure there are enough of them for them to join
  • Provide regular follow-up to your students both in person and over the phone and enter into the CRM system
  • Proactively “wow” your students by providing additional value by understanding your students’ delighters and taking action
  • Create a fun, total English learning environment

3. Internal Revenue Support

Build and maintain a close relationship of trust with the Educational Consultant to collaborate together on Internal Revenue opportunities from your students

  • Provide regular feedback on your students’ progress, motivation and satisfaction to the Educational Consultant
  • Proactively seek out referral opportunities from your students and ensure effective coordination and follow-up with the Educational Consultant
  • Ensure students achieve their learning goals by priming them for contract renewals and helping to set appointments with the Educational Consultant

4. Brand Ambassador

  • Have a deep understanding of the Wall Street English Method, product line and value proposition
  • Believe in and promote the WSE Method and learning environment at all times
  • Behave professionally and represent the company well at all times with students both inside and outside the school
  • The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.

Yêu cầu ứng viên

  • Vietnamese national
  • Bachelor’s Degree in any field (preferably English-related)
  • Demonstrated fluency in English (TOEIC score 750+ recommended)
  • Effective communication and interpersonal skills
  • Excellent relationship-management skills
  • Good time management, organizational and planning skills
  • Energetic, positive, friendly and professional

Quyền lợi được hưởng

  • Competitive salary
  • KPI Bonuses
  • Bonus on completion of a year of service
  • Full training an don-going professional development
  • Free access to our Wall Street English course
  • Annual Leave of 12 days plus Vietnamese national holidays
  • Quality facilities and teaching resources
  • Dedicated academic management team support and training

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 7 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh, Bình Dương


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