Guest Experience Agent (Gea) Part-Time

• Handling guest experience tasks: communicate with the guest and enhance their experience by your idea, deal with guest requests and complaints, control the review on OTA.
• Managing daily operation: check-in, check-out, check booking and payment base on online system and apps, answer guest inquiries in prompt and professional way, control quality of the hotel and co-working space.
• Involving in weekly meeting to report and come up with new development plan with new idea for guest.
• Learning and practicing how to create a signature glass of coffee and serve the customers in an appropriate and professional way.
• In charge of managing the cash flow in & out of the hotel and wor.kafe, order supply and inventory.
• Help supervisor to take care of marketing tasks: design simple images, take photos, help to write content, make posting plan to keep the social networking sites active

• Strong oral and writing skill in English is a must
• Having an inquiring mind and being independent in work
• Strong service mind, hospitality spirit is a plus
• Be punctual and honest
• No experience in the hospitality industry is ok
• Keen on marketing and social networking sites (SNS) , know basic design tool is a plus
• Working hours:

                + 6.5 hours/day, 5 days/week (2 days off, prefer Sunday & Monday)

                + Morning shift: 7AM-1:30PM; Afternoon shift: 1:30PM-8PM

                + Be flexible to arrange the schedule base on the study schedule

• 20,000 - 23,000 VND/ hour (~3,000,000 VND/ month)
• Salary negotiation on performance-based after 3 months.
• Friendly and dynamic working environment.
• Great opportunity to communicate with foreigners and work with foreign CEO.
• Learn about how to manage hotel and co-working space.
• Learn how to make coffee Nespresso and special beverages.
• Great chance to involve in the hotel’s development plan.
• On-the-job training and cross-functional training.
• Team party every month.

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