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Việc làm
Việc làm Chăm Sóc Khách Hàng
Telesales & Student Success Consultant/Tư Vấn Kiêm Chăm Sóc Khách Hàng Thu Nhập 20- 35 Triệu

CÔNG TY TNHH HELLOWORLD ONLINE EDUCATION VIETNAM

https://vi.51talk.com/

23 người theo dõi

Theo dõi để nhận Thông báo việc làm mới nhất từ CÔNG TY TNHH HELLOWORLD ONLINE EDUCATION VIETNAM

CÔNG TY TNHH HELLOWORLD ONLINE EDUCATION VIETNAM

Telesales & Student Success Consultant/Tư Vấn Kiêm Chăm Sóc Khách Hàng Thu Nhập 20- 35 Triệu

20 - 35 triệu

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Địa điểm

Hồ Chí Minh

Kinh nghiệm

1 năm

Hạn ứng tuyển

22/11/2026

Ứng tuyển ngay

Lưu tin

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Tổng quan

Yêu cầu:

Quyền lợi:

Chuyên môn:

Mô tả công việc

2.1. Revenue Generation & Deal Closing (Core KPI – 60%)

• Manage an assigned portfolio of active students to consistently achieve and exceed monthly targets for renewals, early course upgrades, and referrals.

• Proactively identify upselling opportunities throughout the student journey, particularly during the critical M-2 window, to convert students into higher-value, long-term packages (120/240+ lessons).

• Apply consultative selling and effective closing techniques to address parents’ concerns regarding pricing, foreign teacher compatibility, and students’ learning progress.

• Leverage promotional campaigns, seasonal marketing initiatives, and official price adjustment periods to create urgency and accelerate deal closing.

• Proactively generate referral leads from satisfied parents with high NPS scores to expand the new business pipeline.

2.2. Academic Mentorship & Customer Success (40%)

• Monitor student attendance and lesson consumption, analyze periodic progress reports, and align learning objectives and expectations with parents.

• Provide proactive, personalized customer care to maintain high NPS scores and identify and resolve potential customer concerns within 24 hours.

• Build long-term, trust-based relationships with parents to strengthen customer loyalty and turn learners and their families into brand advocates for 51Talk.

• Collaborate closely with foreign teachers and academic support teams to develop effective, personalized learning pathways for students.

• Have a strong sales track record, preferably with evidence of achieving Top Sales rankings, winning sales awards, or consistently exceeding individual sales targets.

• Demonstrate excellent persuasion, negotiation, objection-handling, and deal-closing skills.

• Be resilient, accountable, and comfortable working in a target-driven environment.

Yêu cầu ứng viên

3.1. Sales Experience & Mindset

• Demonstrate a strong commercial mindset, high self-motivation, and a results-driven attitude, with a strong desire to maximize commission earnings and accelerate career growth.

• Have at least 1–2 years of proven sales or telesales experience in any industry. Candidates with experience in EdTech or reputable English language centers (e.g., ILA, VUS, Apollo, EF) are preferred.

3.2. Communication & Soft Skills

• Possess excellent Vietnamese communication and negotiation skills, and be able to communicate in English with foreign staff. Knowledge of Chinese is a plus.

• Demonstrate high emotional intelligence (EQ) and empathy, with the ability to build rapport and establish trust with parents quickly.

• Have strong customer relationship management and problem-solving skills.

• Hold a college degree or above; a background in education or business is an advantage.

• Prior knowledge of education or English-language learning is not required. Product knowledge and education-related skills can be developed through company training. Strong sales ability and a proven sales track record are the key priorities.

Kiến thức ngành

Giáo dục / Đào tạo, Marketing / Quảng cáo

Kỹ năng cần có

problem-solving skills, Negotiation Skills, Vietnamese communication, Conversational English, commercial mindset, Emotional intelligence, sales or renewal experience

Kỹ năng nên có

education background, business background

Thu nhập

Income: 20 - 35 million VND
Fixed Base Salary, independent of Sales

Quyền lợi ứng viên

4.1. Compensation & Career Development

• Competitive Earnings: Attractive base salary depending on the candidate’s qualifications and experience, plus uncapped performance-based commissions. High-performing consultants can earn VND 20,000,000–40,000,000+ per month.

• Merit-Based Career Progression: A transparent promotion pathway to Senior Consultant, Team Leader (TL), and Sales Supervisor, based on performance rather than seniority.

• Executive Coaching: Direct mentorship from international directors in consultative selling, objection handling, and leadership development.

4.2. Insurance, Leave & Other Benefits

• Statutory Insurance: Social, health, and unemployment insurance (SHUI) in accordance with Vietnamese labor law.

• Paid Annual Leave: 12 days of annual leave, plus one additional day for each year of service.

• Annual Health Checkup: Comprehensive health checkups provided annually.

• Free English Lessons: 8 free one-on-one English lessons per month with foreign teachers.

• Company Equipment: Company-provided high-performance laptop and noise-cancelling headset.

Quyền lợi bổ sung