Operations Efficiency - Warehouse (Đà Nẵng)

1. Ops Planning & Cost Control

• Act as key PIC for assigned WH OE scopes; plan and coordinate daily/weekly operational activities to ensure execution visibility and timely issue closure.

• Track manpower utilization, productivity output and operational cost drivers; flag risks and inefficiencies that impact cost or SLA.

• Support capacity and resource planning inputs; coordinate with relevant teams to align headcount, shift structure and workload allocation.

2. Performance Monitoring

• Monitor daily warehouse KPIs including SLA, productivity, backlog, inventory accuracy, shortage/OOS and quality metrics; flag abnormal trends for immediate action.

• Prepare and maintain daily/weekly reports, dashboards and trackers; analyze performance gaps and repeated issues to support operation reviews and decision-making.

• Own follow-up cadence for assigned issue scopes (backlog, OOS, missing, inventory discrepancy, late handover); ensure corrective actions are closed within agreed timelines.

3. Process & Issue Control

• Conduct regular floor audits and process checks to verify SOP compliance, scan/system flow adherence, 5S standards and execution consistency.

• Identify process gaps, non-compliance and execution inconsistencies through floor observations; work with operation PICs to resolve issues and prevent recurrence.

• Support root cause analysis by collecting data, validating evidence and coordinating inputs across teams; drive action follow-up until confirmed closure.

4. Continuous Improvement & Project Rollout

• Lead or support Kaizen initiatives targeting productivity, quality, manpower usage, layout, storage utilization and process flow; ensure initiatives deliver measurable outcomes.

• Act as warehouse key user/coordinator for testing, rollout and hypercare of new system features, tools, dashboards or process changes; collect feedback and coordinate until closure.

• Maintain SOPs, checklists and training materials; standardize effective practices across warehouse teams and support ad hoc improvement projects assigned by line manager.