CÔNG TY CỔ PHẦN FILUM

The Unified Customer Experience Platform.

The Unified Customer Experience Platform helps businesses improve customer experience and drive sustainable growth. With Filum AI, businesses can listen to customers, be able to comprehend their needs and build strong relationships with customers.

A sustainable growth solution for businesses.

After several years of assisting Vietnamese businesses in realizing the picture of digital transformation, we think it is time for businesses to take a solution to help them grow more sustainably as a consequence of enhancing the ability to listen and understand customers deeply on each experience journey. 

"Customers are not loyal to the brand, customers are only loyal to their experience"

Sustainable growth happens only when businesses obtain sustainability in revenue from their loyal customers. In order to attain that goal, businesses need to focus on the profit from those customers who are willing to pay and be happy after purchase.

Sustainable growth = Increase Repurchase Rate + Increased Customer Lifetime Value

Filum AI pioneers in building the first Unified Customer Experience Management (CXM) platform for Vietnamese businesses.

With the Voice of Customer(VoC) solution from Filum AI, businesses will be able to::

Listen to customer feedback immediately, at multi-channel and multi-touch points: including websites, social networks, email, calls, and online chat,...

Consolidate responses from various sources into a single data source.

Use AI to analyze feedback data, help businesses deeply understand customers, and take appropriate experience improvement actions.

Automate handling of customer feedback, helping businesses handle feedback quickly and effectively.

Filum AI helps businesses solve customer experience management challenges, thereby promoting sustainable growth for businesses.

Persistent Listening + Deeply Understanding + Immediate Action

Our Competitive Advantages:

Multi-channel listening, ready connection to consumers’ favorite channels.

Manage and analyze touch points, and suggest ways to handle them.

Generative AI technology automatically analyzes, suggests, and evaluates.

Engineer team with several years of experience in the digital transformation field for businesses in the domestic and regional markets.